Refund policy

Last Updated: December 30, 2025

Thank you for shopping with ActivArmour. We are committed to providing high-quality activewear for both men and women. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product you received is damaged, defective, or broken

  • The product you received is incorrect (wrong item or wrong size than ordered)

  • The product was not delivered despite confirmation

We do not accept returns or refunds for:

  • Incorrect size selection by the customer

  • Change of mind

  • Normal wear and tear

  • Color or style dissatisfaction

  • Items marked as Final Sale or Clearance

2. Return Request Timeframe

To be eligible for a return or refund, you must contact us within 7 days of delivery.

Requests made after this period will not be accepted.

3. Condition of Returned Items

For a return to be approved:

  • The item must be unused, unworn, unwashed

  • All original tags, packaging, and labels must be intact

  • The item must be in its original condition

We reserve the right to reject any return that does not meet these conditions.

4. How to Request a Return

To initiate a return, please email us at:

📧 hello@activarmour.com

Include the following details:

  • Order number

  • Clear images or video of the damaged/incorrect item

  • Brief description of the issue

Our support team will review your request and respond within 24–48 business hours.

5. Refund Process

Once your return request is approved:

  • Refunds will be processed to the original payment method

  • Processing time: 5–10 business days, depending on your bank or payment provider

  • Shipping charges (if applicable) are non-refundable

6. Non-Delivered Orders

If your order is marked as delivered but you have not received it, please contact us within 5 days of the delivery confirmation. We will investigate with the courier before approving a refund or replacement.

7. Exchanges

We currently do not offer direct exchanges.
If eligible, a refund will be issued and you may place a new order separately.

8. Cancellations

Orders can only be canceled before processing or dispatch.
Once an order has been shipped, cancellation is not possible.

9. Contact Information

For any questions regarding returns or refunds, please reach out to us:

📧 hello@activarmour.com

By placing an order on ActivArmour, you agree to this Return & Refund Policy.